How much does IVR cost? Between servers, networks and databases, a traditional, in-house IVR system can cost thousands of dollars in equipment, software and maintenance. Because of this, many businesses opt for a hosted system. A hosted service normally charges a monthly fee for access to their IVR calling feature. Besides the obvious cost reduction, […]

A simple IVR system only requires a computer hooked up to a phone line through a telephony board and some inexpensive IVR software. The IVR software allows you to pre-record greetings and menu options that a caller can select using his telephone keypad. More advanced IVR systems include speech-recognition software that allows a caller to […]

Interactive Voice Response, is a technology that simply automates interactions with customer calls.  It is a simple and effective and will significantly reduce costs and increase efficiency within any company. The utilization of this technology is becoming more and more popular as many companies begin to see the possibilities and advantages inherent in the feature’s […]